November 22, 2022

Good Friction

This is a great thread on how Duolingo added a step to their onboarding experience that did nothing but put the user in the right mindset to learn. They let people pick a streak goal to challenge themselves. No matter if users picked 3 or 30 days, the app didn’t actually save the data nor did it do anything with the selection.

Apparently this still resulted in a “huge” retention win. Stuff like this is my favourite kind of A/B testing. It’s not just a different shade of green that performs slightly better but a whole layer of human psychology that got revealed and used to create a win/win situation for user and company.

By the way: I did not expect much from it, but Atomic Habits is a good read. It’s not mindblowing in any way but also not as shallow as I expected.