Moodpath & MindDoc
As the sole product designer, I helped bring Moodpath from not existing to being used by 4 million people on iOS and Android. MindDoc bought the company in 2019 and since then I'm responsible for the concept and design of the MindDoc App (previously Moodpath) and the MindDoc online therapy platform that allows therapists to connect with their patients in modern and innovative ways.
Working on a product that spans from "I want to track my mood" to "I am severely depressed and need an easy and secure way to talk to a therapist" offers a ton of hard problems to solve.
→ MindDoc for iOS
→ MindDoc for Android
→ MindDoc Website
The MindDoc app asks people three times a day a handful of questions about their emotions and life. We started with just 20 questions to find out if the user struggles with depression. Now around 200 questions that cover a whole range of symptoms and life areas are intelligentelly selected to be answered by people using the app. It became a true mental health companion that helps people deal with some of their worst situations.
MindDoc asks hard questions in a companion-like way. We want the person using the app to feel like they're in a conversation with somebody who cares. Yes, it's just an app but that doesn't mean it can't make you think and reflect about your life.
Formulating these questions is in itself an interesting and challenging design task. They need to feel engaging but they're not supposed to be entertainment content written to make the reader feel good. People are asked to stop and actually think about how they're feeling. Asking people if they have suicidal thoughts or are unhappy with their looks is no easy task. The app manages this balancing app through its friendly yet firm voice and fitting illustrations.
A quick note on the illustrations
A product like this would be nothing without illustrations that are inclusive, easy to read, and able to convey complex topics in a short amount of time. All of the hundreds of fantastic illustrations featured in MindDoc are the impeccable work of Monika Lizak and Katja Gendikova.
One of several follow-up questions that help people understand that it's not just about the binary existence of a symptom but also the intensity of the feeling.
Over time, the algorithm learns what topics are currently of importance for each person and tweaks the amount and kind of questions to each specific life situation. Struggles with relationships, drugs, sleep, anxiety, eating disorders and many more are covered this way.
One of the upsides of asking questions is that they result in absolute truths about a person's current state of mind. This allows us to fill the journal with statements that feel very personal and true to the person that answered these questions.
Journaling is not only a well-known tool for everyday life to better understand ones thoughts and feelings but also often used in therapy to help patients reflect on their emotional wellbeing. The MindDoc app combines the answers to the questions, the current mood, easy to select emotions and situations and handwritten text to create a very personal and insightful journaling experience.
Mood is a great baseline indicator to quickly gauge how a person is feeling in general. Every day is divided in morning, afternoon and evening and represented by three bars on the calendar. The higher the bar, the better the mood. This results in an overview of how a day, week and even month or year went, in a very small amount of space.
Regular mental health assessments let people get a better understanding of how their life areas are going and make it easy to compare and contrast to previous moments in time.
All of the above gets compressed into bi-weekly mental health assessments that tells people if they should see a professional or are basically fine, even though they might have had a tough couple of weeks.
These assessments are divided into life areas to provide further details into what's worth focusing on in the future. People can compare their last two weeks with the one from before to get a better and more clear understanding of how their life unfolds.
The Online Therapy Platform
Of course, no app will ever replace a proper therapy. Which is why MindDoc buying Moodpath in 2019 was a perfect fit. People use the app to find out about the state of their mental health and discover that what they're feeling is actually represented by the mental health assessments they get. If the app tells you that it might be a good idea to see an actual therapist, we got you covered.
Therapists handle a lot of patients and need to keep an eye on what's most important for each of them.
The concept is easy in theory. People sign up and have a meeting with a diagnostician who decides if online therapy is the right call for the patient. If that's the case, they'll get to choose their therapist and a weekly time slot and are off to a better future. Sounds straight forward, but there's a whole lot of underlying complexity.
MindDoc's diagnostic partners assess if online therapy is the right solution for each new patient that arrives at our doorstep.
Therapists need to manage their patients. Patients need to manage their sessions. Therapists need to be able to assign questionnaires to patients. Therapists need to be able to switch patients with other therapists. Patients want to engage with insightful courses and exercises and receive feedback from their therapists. Some therapists accept face to face meetings as well as online therapy sessions...
Even though not much of that is visible to the outside, the inner workings of the therapy platform offer some of the most complex problems I ever worked on.
Interactive content that enables therapists and patients to better work through certain concepts and further deepen the things spoken about in sessions.
Patients have all their upcoming sessions in view and have easy access to reschedule, contact their therapist and much more.
There's still a lot to do. Patients should be able to share their tracking data with therapists who then use the generated insights to further increase the quality of therapy and much more. Anyway. Thanks for reading, I have to get back to work.
If you have questions, inquiries or just want to say hi, I'm irregularly available at email@example.com